Returns & Exchanges
At m o o c h i, we want you to love your wardrobe staples. If your purchase isn't quite right, we offer returns or exchanges on full-priced items within 14 days of delivery.
Submit a Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Ensure all garments are in their original, unworn condition with tags attached, and place them securely in the original shipping packaging.
Ship It Back
Affix the prepaid shipping label provided in your portal confirmation and drop the package off at any authorized courier location.
Receive Your Refund
Once our boutique team inspects your return, your refund or store credit will be processed back to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing