Frequently Asked Questions
Everything you need to know about your moochi experience.
What is the current shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 14-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our styling team for advice.
Do you offer international shipping?
Yes, moochi ships worldwide. International delivery times and costs vary by destination and will be calculated automatically during the checkout process.
How should I care for my moochi garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment label. Most of our pieces prefer a cold hand wash or eco-friendly dry cleaning.
Can I modify or cancel my order?
Once an order is placed, it is processed quickly by our warehouse. Please contact our customer service team immediately via email, and we will do our best to accommodate changes before the order ships.